Here at Baja Designs, customer satisfaction stands at the core of who we are as a company. BD gives you a full 30-day satisfaction guarantee to determine whether you are 100% satisfied with your purchase. For all returns, whether warranty-related or otherwise, a Return Authorization form must be obtained from our Returns Department and included with the returned shipment. Returns received without an RMA form will not be processed.
Initiating a Return:
If you are unhappy with your purchase, please contact the Returns Department by calling (760) 560-2252 or emailing [email protected] to obtain an RMA form and RMA number.
Exchanging a Product:
Regardless of where the item was purchased, with proof of purchase, all product exchange requests can be handled by Baja Designs directly. We are happy to exchange unused items within 90 days from the invoice date. Returning a Product: If Baja Designs is deemed responsible for any error, a prepaid return label will be provided; otherwise, you are responsible for all shipping charges. BD is not responsible for any missing, lost or damaged items during transit. Carefully package and ship items to:
Baja Designs Returns Department
2950 Norman Strasse Rd.
San Marcos, CA 92069
Inspection: Processing times can take anywhere between 1-3 business days. Items received without an RMA form will not be processed. A 15% re-stocking fee will be applied for the following reasons: (i) over 30 days, (ii) signs of installation/mounting marks, (iii) missing components from kit, (iv) damages from poor packaging during transit to BD.
Where no satisfaction guarantee or warranty applies, you may still return items for an exchange or store credit within 90 days of invoice date. Products must be in brand new (unused) condition. All returns past 30 days will be subject to a 15% restocking fee. Dealer/Distributer: All stock adjustments must be approved by Baja Designs and must contain a valid RMA number. Freight will be prepaid by dealer. Credit will be issued upon the shipment of an offsetting 2 for 1 order. All returns are subject to a 15% restocking fee.